account manager

Account Manager (Insights), London, SE1

Full Time. Hybrid working.

This is a fantastic opportunity to break into the exciting and fast-paced tech industry! Be at the forefront of market research tech, working closely with our market-leading platform and clients. Deliver exciting tech solutions with brilliant client servicing and management.

Our purpose is to connect our customers to the people who matter the most to spark opportunities, and to truly deliver on our purpose we need an experienced quantitative researcher skilled in leading client accounts and project teams to deliver on that clients’ needs. The role offers the right candidate the opportunity to have a big impact on the company.

The account manager will take ownership of key client accounts covering account planning, project coordination and project delivery to ensure client satisfaction and client retention. These accounts & projects will be a mix of full-service (i.e. traditional agency-delivery) and self-service (i.e. supporting client delivery). They would work closely with the client delivery team to grow these accounts , as well as the project delivery team to ensure projects are delivered to schedule and on budget.

My client is an exciting tech-led organisation that has shown significant growth over the last few years. We grow alongside our team members and this means the opportunity for quick progression on the career ladder is in abundance for talented and hardworking individuals!

This is a permanent hybrid role based within a social and close-knit team with an office location near central London - Waterloo.

Duties include:

• Taking the lead in managing and delivering research projects for their account; design, set-up, delivery, analysis & reporting
• Partnering with the project management team to ensure smooth delivery of research project both to schedule and to budget
• Partnering with the platform managers and community managers to ensure clients’ full platform services are delivered smoothly
• To be responsible for the effective management of internal systems and procedures as well as inputting to the development of the My client platform to supports our aims to be world-class
• Grow knowledge on a range of research techniques and data analysis – to be coached, mentored, and nurtured by My client Directors

Key Metrics:

• Revenue targets for key clients
• Gross margin of projects within agreed parameters
• Client retention / client satisfaction scores measured via client satisfaction survey
• Internal process quality

The successful candidate will have:

• Minimum of 3 years’ experience in a client-facing quantitative research role
• Knowledge of a range of quantitative survey techniques (e.g. MaxDiff, conjoint, segmentation, etc.)
• Analytics and cross-tab tool experience such as Q, SPSS, etc.
• Excellent communication skills
• A proven account leader and highly driven individual
• A passion for tech/SaaS platforms
• A desire to dive into the deep end; comfortable with taking ownership and tackling the unknown
• A self-motivated person who thrives in a start-up environment and actively seeks autonomy
• An outgoing social and hard-working person
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What you will get from us

• Starting salary of £40-45k (depending on experience)
• Work with a variety of clients and industries
• A supportive team
• Flexible working from home or central London based office (min. 1-2 days in the office)
• A social, flexible and fun work environment
• A generous holiday allowance: 25 days leave excluding bank holidays and time between Christmas and New Year, plus a day off for your birthday!

My client is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work. Diversity is the key to success!