Research Manager

Research Manager • Market Research Agency

 Making the complex beautifully simple

We explore how people feel, think and act in the media, entertainment and lifestyle sectors. We uncover the human stories that lie within, around and between the data, bringing clarity to the most complex problems.

Role overview

As a trusted and inspiring representative of the our brand you will be maintaining close control over projects, delivering on all core aspects of research studies as well as managing and developing team members (with a junior as a direct report).

This role is a key position within the team that services one of the most important accounts in the business. That account focuses on one particular client, an entertainment and streaming giant, and involves aspects of tracking, repeat work (e.g. conjoint, content testing) and ad hoc projects.

The client you’ll be partnering values us for our tenacity, accuracy and our ability to turn around insightful findings quickly. The ideal candidate will share our company values, be self-motivated and take their own development seriously. They’ll have a strong aptitude in gaining information from numbers and data and be skilled in communicating this effectively to clients.

They’ll also see this role as a chance to develop and grow as a researcher, seizing on the opportunities that come from working closely with a key client and the strong, mutually beneficial relationships that result.

Responsibilities

Leading core aspects of studies, applying different methodologies and approaches as needed, choosing and combining those which best tackle specific objectives

• Responsibility and autonomy on day-to-day client needs and project tasks. Ensuring studies run seamlessly from start to finish
• Supporting and working closely with the Team Lead to understand how and where support is required and where your input can be most valuable
• Working on specific projects but engaging with the account as a whole and having awareness of where your support might be needed on other projects
• Managing and developing more junior team members, ensuring the high quality of their work and helping them in their progression
• Occasionally working on proposals, digging into market themes and knowledge to ensure responses are relevant and informed by as much context as possible
• Using your account knowledge to help write sections of questionnaires and project plans to make sure that we are asking the most relevant questions
• Playing a major part in writing reports, working with the members of your team to identify the themes and insights from a study
• Attending client meetings, presenting sections of studies and developing exceptional client relationships

The person

Able to identify with the our values (especially making the complex beautifully simple) you will be enthusiastic, highly curious with a tenacious mindset.

1. You should have a strong background in market research (or similar field), ideally having worked for 3-4 years in an agency, and be able to demonstrate a strong interest and aptitude for research
2. Experience in managing and delivering large scale trackers
3. Be able to take a novel approach to situations, being pragmatic and driven
4. A genuine interest in the world around you - people, their behaviours and culture.
5. Capable with numbers – though you don’t have to have a particularly mathematical background. Willing and/or able to process, reflect and understand data.
6. Excellent written and verbal communication skills with the ability to communicate clearly and powerfully on point.
7. Strong eye for detail, consistently produces work to exacting standards
8. Experience in media, entertainment and lifestyle preferred but not essential

Our  values

Everyone should strive to be an ambassador for our brands, driving the business forward and building relationships with our clients. To do this we aim to be the following at all times, regardless of whether we are working with our clients or each other.

Inventive: We solve interesting problems in interesting ways. We’re always looking to improve our – and our clients’ - understanding of people. We will combine new approaches, techniques or technology to simplify the most complex of issues.

Curious: We are, frankly, a little bit nosey. We want to know what's happening in the world and why it happens the way it does. We're driven by finding the hidden insights and truths that lie in the gaps between data, real humans and our clients’ business.

Personable: We are good people to work with. We seek to build long term relationships with team members, research partners and clients. We are always approachable, enthusiastic, flexible and down to earth.

Smart: We like to know things and share our knowledge with others. We go deep into topics and get to the essential truth of the matter, for the benefit of ourselves and our clients. We’re not afraid to challenge our clients or ourselves, and always welcome challenging to our own thinking. 

Dedicated: We want to do everything really well. We will use the talent across the company and bring in the smartest research partners to ensure we deliver something that exceeds expectations.

Supportive:  We don’t run away. We'll be with you for as long as you need us, providing you with guidance, advice and direction whenever it’s required. We do this by working collaboratively, listening to input from all sides and keeping everyone updated on our